FREQUENTLY ASKED QUESTIONS
Please contact me using the form on the Contact page which can be found using the tab in the Main Menu or clicking the button at the bottom of this page.
You can also email me at sarah@sassandboo.com telling me a bit about what you are looking for and the date you would like the artwork, particularly if it is a gift.
Please send clear photos, preferably taken in good lighting and of 1MB or more.
Please contact me if the photo is smaller than this as the result you are looking for may still be achievable.
Uncropped phone photos are 2-3MB so more than large enough.
Please don't let this deter you - some of the skills I offer involve tweaking your photos to be the best they can be. I can remove objects, move objects, swap in happy faces for not so happy faces, fill in missing areas, add in a favourite pet or cuddly toy, you name it can, it can usually be done!
It is better to send two or three photos and let me know which is your favourite. I will try to make that one work but some photos work better than others so we may decide to use one of the options.
If you have an Apple device I will invite you and anyone else you would like to have access to the drafts to a private Photo Stream.
Each time I post a new draft we can both make comments which is what makes the process truly collaborative. If you do not have an Apple device I will email the drafts to you.
The process can be as collaborative as you like. We will go backwards and forwards as many times as you wish, using the private Photo Stream, with me making changes to your artwork as we go along until we reach the final draft of your Sass & Boo artwork.
The time taken to get to the final draft will depend on the quality of the original photographs, the number of changes you would like me to make and, most importantly, how quickly you respond with thoughts and comments to posted or emailed drafts.
I want my customers to love their artwork so if you are at all unsure about the final draft, or indeed at any stage of the process, YOU CAN WALK AWAY without having spent a penny, unless I have sent the final draft to print following your approval.
Much of my work comes from word of mouth so customer satisfaction is key.
Please let me know if you are in a rush and for an additional fee I will try my best to accommodate you. This will depend upon my commissions pipeline and how timely you can be when responding to posted or emailed drafts.
A Sass & Boo gift certificate would be perfect in these instances. You can purchase a gift certificate of any value and these can be used to purchase a bespoke commission up to the value on the certificate.
The receiver can pay extra if they would like a more expensive artwork or if they prefer a smaller size artwork they can receive a credit against future Sass & Boo commissions and art purchases or put the credit towards another gift certificate.
Please see separate Pricing tab